Q: What time does the training or examination start?

A: Trainings and examinations start at 0900 hour.

Q: When do I need to pay the examination deposit?

A: The deposit must accompany all examination application forms. Failure to submit the deposit payment will result in MINDT not processing your application and forwarding it to AQB for examination confirmation.

Q: Can I change my examination date after I have submitted my application forms and deposit?

A: Certainly, you have the option to do so. However, please note that a RM486 administrative fee will be applied for changing the examination date. 

1. Booking Confirmation
All training programmes and certification examinations require advance booking.
To secure a training or examination slot, participants are required to pay a non-refundable deposit as follows:
     • Training Programme: RM1,000.00 (non-refundable)
     • Certification Examination: RM500.00 (non-refundable)
A booking is only confirmed upon receipt of the required deposit.

2.Payment Terms
The remaining balance of the training and/or examination fee must be paid in full before the commencement of the training programme and/or certification examination. Failure to make full payment may result in the booking being postponed or cancelled.

3. Training Postponement
Participants may request to postpone their training programme by providing written notice to the Company.
No administrative fee will be charged for postponement of the training programme, subject to slot availability and approval by the Company.
The non-refundable deposit paid will be transferred to the rescheduled training date.

4.Examination Rescheduling
Participants may request to change their examination date.
     • If the examination has not yet been submitted to the Approved Qualifying Body (AQB) for processing, the examination date may be changed without any administrative fee, subject to availability.
     • Once the examination submission has been made to the Approved Qualifying Body (AQB), any request to change the examination date will incur an administrative fee of RM486.00 (inclusive of 8% SST).
The administrative fee must be paid before the new examination date can be confirmed.

5. Cancellation by Participant
The booking deposit is strictly non-refundable.
If a participant decides to cancel the training programme or certification examination after the payment of the deposit, the deposit paid will be forfeited.
Any payments made in excess of the non-refundable deposit may be refunded at the Company's sole discretion after deducting any administrative charges, third-party fees, or costs already incurred.
Any order once confirmed - is not cancellable. Cancellation of the Order by the participant shall only be accepted on condition that a 25% levy of the Course fee and/ or Exam fee be incurred by the participant.

6. Cancellation or Postponement by the Company
The Company reserves the right to postpone or cancel any training programme or certification examination due to unforeseen circumstances, insufficient enrolment, trainer availability, force majeure, or other circumstances beyond its reasonable control.
In such cases, participants may choose to:
     • transfer their booking to the next available session; or
     • receive a refund of all payments made, excluding any non-refundable third-party charges that have already been incurred where applicable.

7. General Terms
• All requests for cancellation, postponement, or examination rescheduling must be submitted in writing via email.
• Approval of any postponement or rescheduling request is subject to availability.
• The Company reserves the right to amend this policy without prior notice.
• By making payment for any training programme or certification examination, participants acknowledge that they have read, understood, and agreed to this Cancellation & Refund Policy.

At MINDT Training and Certification Sdn. Bhd. ("MINDT", "the Company", "we", "our", or "us"), we are committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By registering for our training programmes, certification examinations, visiting our website, or engaging our services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

1. Personal Data We Collect
We may collect and process the following personal information:
     • Full name
     • NRIC/MyKad or Passport Number
     • Date of Birth
     • Nationality
     • Gender (where required)
     • Company Name
     • Job Title
     • Contact Number
     • Email Address
     • Correspondence Address
     • Billing and Payment Information
     • Educational Qualifications
     • Employment History and Work Experience
     • Professional Certifications
     • Examination Records and Results
     • Certification Records
     • Attendance Records
     • Photographs and Video Recordings taken during training (where applicable)
     • Any other information necessary for the administration of our training and certification services.

2. Purpose of Collection
We collect and process your personal data for purposes including but not limited to:
     • Registering participants for training programmes.
     • Registering candidates for certification examinations.
     • Verifying participant identity.
     • Confirming eligibility for certification.
     • Processing payments and issuing invoices, receipts and tax invoices.
     • Scheduling training sessions and examinations.
     • Issuing certificates and maintaining certification records.
     • Submitting candidate information to certification bodies, accreditation bodies and examination partners.
     • Applying for government grants or funding schemes (where applicable), including HRD Corp claims.
     • Communicating important information regarding your training, examinations and certification.
     • Responding to enquiries and customer support requests.
     • Conducting customer satisfaction surveys and quality improvement activities.
     • Maintaining internal records.
     • Complying with legal, regulatory and accreditation requirements.

3. Disclosure of Personal Data
We respect your privacy and will not sell or rent your personal information.
However, your personal data may be disclosed where necessary to:
     • Certification Bodies
     • Accreditation Bodies
     • Examination Partners
     • Government Agencies
     • Regulatory Authorities
     • HRD Corp and other funding agencies
     • External Trainers
     • Assessors
     • Invigilators
     • Consultants
     • Professional Advisors
     • Auditors
     • Legal Advisors
     • Insurance Providers
     • Banks and Payment Service Providers
     • IT Service Providers
     • Cloud Storage Providers
     • Any party required by law
Such disclosure will only be made where necessary for the delivery of our services or to comply with legal or contractual obligations.

4.International Transfer of Personal Data
Certain certification programmes are administered by international certification bodies or examination partners located outside Malaysia.
Where necessary, your personal data may be transferred to these organisations for purposes including:
     • Candidate registration
     • Examination administration
     • Certification issuance
     • Certificate verification
     • Certification maintenance
     • Audit and compliance requirements
Where personal data is transferred outside Malaysia, MINDT will take reasonable steps to ensure that such information receives an appropriate level of protection consistent with applicable laws and contractual obligations.

5. Photographs, Videos and Training Recordings
During training programmes, workshops, examinations or company events, photographs, videos and recordings may be taken.
These materials may be used for purposes including:
     • Attendance verification
     • Certification evidence
     • Internal quality assurance
     • Audit requirements
     • Company publications
     • Website
     • Social media platforms
     • Marketing materials
     • Future promotional activities
If you do not wish to appear in photographs or videos intended for promotional purposes, you may notify us in writing before the commencement of the training programme.
Where photographs or recordings are required as evidence for certification, accreditation or examination purposes, they may still be retained as part of the official training records.

6. Marketing Communications
With your consent, we may periodically send information regarding:
     • Upcoming training programmes
     • Certification courses
     • Industry updates
     • Seminars
     • Conferences
     • Promotional campaigns
     • Company announcements
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

7. Data Security
We implement appropriate administrative, technical and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, misuse, destruction or loss.
Only authorised personnel who require access to your personal data for legitimate business purposes will be permitted to do so.
Although reasonable security measures are implemented, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention
Your personal data will be retained only for as long as necessary to:
     • administer training programmes;
     • maintain examination records;
     • maintain certification records;
     • satisfy accreditation requirements;
     • comply with legal obligations;
     • resolve disputes;
     • enforce contractual rights.
Certain certification records may be retained for extended periods where required by certification bodies, accreditation requirements or applicable laws.
When personal data is no longer required, it will be securely destroyed or permanently anonymised.

9. Cookies
Our website may use cookies to:
     • improve website functionality;
     • analyse website traffic;
     • enhance user experience;
     • remember user preferences.
You may disable cookies through your browser settings, although certain website features may not function properly.

10. Access and Correction
You have the right to request access to your personal data and request correction of any inaccurate, incomplete, misleading or outdated information, subject to the Personal Data Protection Act 2010.
Requests should be submitted in writing using the contact details below.

11. Third-Party Websites
Our website may contain links to third-party websites.
MINDT is not responsible for the privacy practices, security or content of those websites. Users are encouraged to review the privacy policies of those websites before providing any personal information.

12. Changes to this Privacy Policy
MINDT reserves the right to amend this Privacy Policy from time to time.
Any updates will become effective upon publication on our website unless otherwise stated.

13. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights under the Personal Data Protection Act 2010, please contact us:
MINDT Training and Certification Sdn. Bhd.
Email: info@mindt.com.my
Telephone: 03-62803448
Business Address: 18 Jalan Tanjung SD 13/2, Bandar Sri Damansara, 52200 Kuala Lumpur, MALAYSIA.

Consent
By registering for any training programme, certification examination or other services provided by MINDT Training and Certification Sdn. Bhd., you acknowledge that:
     • you have read and understood this Privacy Policy;
     • you consent to the collection, use and disclosure of your personal data as described herein; and
     • you agree that your personal data may be processed for the purposes necessary to provide training, examination and certification services, including disclosure to certification bodies, accreditation bodies and relevant regulatory authorities where required.

Welcome to MINDT Training and Certification Sdn. Bhd. ("MINDT", "the Company", "we", "our", or "us").
These Terms & Conditions govern your registration for, participation in, and use of our training programmes, certification examinations, website, and related services. By registering for any of our services, you agree to be bound by these Terms & Conditions.

1. Registration
Registration for any training programme or certification examination is subject to availability and confirmation by MINDT.
The Company reserves the right to accept, reject or cancel any registration at its sole discretion.
Participants are responsible for ensuring that all information provided during registration is accurate and complete.

2. Payment Terms
A non-refundable booking deposit is required to secure a training or examination slot.
Unless otherwise agreed in writing:
     • Training Programme Deposit: RM1,000.00
     • Certification Examination Deposit: RM500.00
The remaining balance must be paid in full before the commencement of the training programme and/or certification examination.
Failure to make payment by the due date may result in cancellation or postponement of the booking.

3. Training Attendance
Participants are expected to attend all scheduled training sessions punctually.
Late arrival, absenteeism or early departure may affect eligibility for course completion, examination admission or certification, where attendance requirements are imposed by the certification body or accreditation requirements.
MINDT reserves the right to refuse participation to any individual whose conduct is disruptive, abusive or inappropriate without any refund.

4. Certification Examination
Participants are responsible for ensuring they meet all eligibility requirements imposed by the relevant certification body before registering for an examination.
MINDT acts as a training provider and/or examination administration partner where applicable.
The Company cannot guarantee that any participant will pass an examination or obtain certification.
Examination results are determined solely by the relevant certification body or examination authority.

5. Certificates
Certificates will only be issued after participants have successfully fulfilled all applicable requirements, including:
     • attendance requirements;
     • assessment requirements;
     • examination requirements;
     • full payment of all outstanding fees.
Where certificates are issued by an external certification body, the issuance timeline is subject to that organisation's policies and procedures.

6. Course Materials and Intellectual Property
All course materials, manuals, presentations, examination preparation materials, videos, graphics, logos and other learning resources remain the intellectual property of MINDT or its licensors.
Participants shall not:
     • copy;
     • reproduce;
     • distribute;
     • upload;
     • publish;
     • record;
     • modify;
     • sell; or
     • commercially exploit
any training materials without prior written consent from MINDT.
Unauthorised recording of training sessions, whether in audio, video or photographic form, is strictly prohibited unless prior written approval has been obtained.

7. Postponement, Cancellation and Refund
Requests for postponement or cancellation must be submitted in writing.
The Company's prevailing Cancellation & Refund Policy shall apply to all training programmes and certification examinations.
Participants are encouraged to review the Cancellation & Refund Policy before making payment.

8. Participant Conduct
Participants are expected to conduct themselves professionally throughout the training programme and examination.
MINDT reserves the right to remove any participant who:
     • disrupts the learning environment;
     • behaves inappropriately;
     • engages in harassment or discrimination;
     • cheats during examinations or assessments;
     • damages Company property.
Removal under these circumstances shall not entitle the participant to any refund.

9. Personal Data Protection
The collection, processing and use of personal data shall be governed by the Company's Privacy Policy and the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By registering for our services, participants consent to the processing of their personal information for purposes relating to training, examinations, certification and regulatory compliance.

10. Limitation of Liability
MINDT shall not be liable for any indirect, incidental, consequential or special damages arising from participation in any training programme or certification examination.
The Company shall not be responsible for:
     • examination failures;
     • certification delays caused by external certification bodies;
     • travel expenses;
     • accommodation costs;
     • business losses;
     • loss of income; or
     • any other consequential losses.

11. Force Majeure
MINDT shall not be liable for any delay, cancellation or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:
     • natural disasters;
     • pandemics;
     • government restrictions;
     • industrial disputes;
     • power failures;
     • internet disruptions;
     • venue unavailability; or
     • other unforeseen events.
Where reasonably practicable, alternative arrangements or rescheduling options will be offered.

12. Website Usage
The information published on the Company's website is provided for general information purposes only.
Although every reasonable effort is made to ensure accuracy, MINDT does not warrant that all information is complete, current or error-free.
The Company reserves the right to amend course information, schedules, fees, trainers and examination arrangements without prior notice.

13. Third-Party Certification Bodies
Certain training programmes and examinations are conducted in collaboration with external certification bodies, accreditation bodies or examination partners.
MINDT is not responsible for changes made by these organisations, including but not limited to:
     • examination requirements;
     • certification criteria;
     • examination fees;
     • certification validity;
     • certification policies; or
     • processing timelines.
Participants remain subject to the rules and policies of the relevant certification body.

14. Amendments
MINDT reserves the right to amend these Terms & Conditions at any time without prior notice.
The latest version shall be published on the Company's website and shall take immediate effect upon publication.

15. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.
Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.

16. Contact Information
For enquiries regarding these Terms & Conditions, please contact:
MINDT Training and Certification Sdn. Bhd.
Email: info@mindt.com.my
Telephone: +60362803448
Business Address: 18 Jalan Tanjung SD 13/2, Bandar Sri Damansara, 52200 Kuala Lumpur, MALAYSIA.

Acceptance
By registering for any training programme, certification examination or service offered by MINDT Training and Certification Sdn. Bhd., you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions, together with the Company's Privacy Policy and Cancellation & Refund Policy.